Shipping & Returns
All offers are subject to change without notice. We reserve the right to make technical alterations and price changes. All deliveries are made from 21217 Seevetal, Germany or ex works (EXW), at the purchaser’s risk. As proof of orderly dispatch of the goods, it is sufficient to produce the voucher confirming receipt by the respective transportation company. Dispatch is carried out exclusively against cash on receipt or cash in advance. Foreign orders are completed exclusively against cash in advance. We reserve the right to make part deliveries provided that the part delivery can be individually used by the purchaser. We accept no liability for ascertaining the cheapest dispatch route.
Ordered goods which are in stock in the warehouse are made ready for dispatch by us in the shortest possible time. For orders which do not consist of permanent warehouse stock and for which we make direct calls on the individual manufacturer, we are able to dispatch goods only in accordance with the individual manufacturer’s delivery ability. The purchaser is entitled to withdraw from the contract because of non compliance with the delivery date only if it has allowed the seller a reasonable additional period of grace of at least six weeks. Claims for damage compensation because of late delivery are excluded.
Dispatch is carried out at the risk of the recipient. Damaged goods should be accepted from the transportation company only if this company records the damage in a protocol and recognises it. If this requirement is not observed, the purchaser must bear the resulting damage or loss itself. Goods which are damaged in transit should not under any circumstances be returned to us but should be
made available to the transportation company. For the damage which is recognised by the transportation company, please send us a copy of the damage protocol immediately and we will provide a replacement by return. The equivalent value in our invoice should be paid directly to us and, on your side, charged to the transportation agent.
Goods returns require our express prior approval and must in all cases be carriage paid. Returns of individually or specially manufactured products (custom modified clutches for example) are excluded. The party placing an order for individually or specially manufactured products undertakes to accept full delivery of and make full payment for the goods ordered once we have started production. Damaged or imperfect goods may not be returned and will not be credited. Returns of goods of any kind are normally excluded but if acceptance of returns is otherwise agreed on an exceptional basis, a 15% rewarehousing fee will be charged to the customer.